Welcome to a page that (hopefully) answers all your questions!
Need a quick answer/solution to your questions? You’re in the right place! It’s also useful if you want to know how a repair service is processed, or just want some additional information about your repair scenario!
Common things people do:
Over the phone assessment questions about computer/laptop repairs:
We don’t know until we have it checked in. This ensures proper part ordering or repairs needed, and is the most efficient way to do it.
If you disassemble it/attempt repair yourself– we still charge the check in fee. Novice or “YouTube assisted” attempts usually ends in more complex (and now more expensive) issues. We are a full service shop with the proper tools for everything we do.
How much will something cost to fix? Truthfully, we don’t know. That is why we have the check in service. We do research and figure out all of the problems to fix for an exact cost without surprises, so you don’t have to spend any more than you want to.
“I came to your shop but no one was there/door was locked!” As strange as it seems…. we do have other customers and sometimes scheduled appointments with service calls that take us out of the shop. If you did not make an appointment, we had no idea you were coming to our shop. The other possibility is that we stepped out for a late lunch. Either way, we recommend making an appointment next time, or calling ahead if you are able to.
Common Questions asked when in our shop:
“I have a part that I want you to install for me…” The world of computers and cell phones have limitations on installing client-provided parts. This is both a compatibility and safety precaution, and so although most of the time it will be a “NO”, there is the occasional circumstance where we can, like a new storage drive or something simple.
If the provided part is faulty, AugyTek assumes no liability and cannot process your RMA for the faulty part for you. We can order a replacement (and often better quality) part to use. You can pay for this part upon pickup.
“I just want you to take a look at my issue over the counter real quick…” The answer to this will always be “NO“. We are not an assistive repair shop. It is rude to the customers who checked in their devices (and PAID) ahead of you.
“How long will my ‘blah’ take to fix”? Honestly? As long as it takes. We don’t guarantee same day turnaround repairs, and have NEVER been able to with most repairs. With the ever increasing complexity of computers, as well as taking time for a replacement part to come in, we can’t give you an exact time frame. Want further details? Go to Google and type in: How long do computer repairs take?
Scheduling constraints:
We understand that people, especially students, have busy schedules. We try to work with everyone’s schedule, but OUR schedule is what determines availability. As mentioned earlier, we DO NOT guarantee same day service. We always try to be as fast as possible, but we are a “done right” shop first and foremost.
If you are in a severe hurry, you can use a Critical Services Check-In. This gives many advantages and also jumps you ahead of everyone else.
Scheduling Appointments:
When you schedule an appointment for a computer, or anything that isn’t a set time frame job, (cell phone screen repair) this is simply a drop off time, and not a start time for when it goes on the bench. Unless you use our Rush or Critical Check in services, you are placed at the end of the queue for a bench spot. We don’t have magical gremlins in back that work on it while we deal with the dozens of other check ins that came ahead of you. (Why people even believe this is beyond us, but it’s seriously a thing.)
We typically schedule appointments in “on the hour” blocks. We can make exceptions to do half hour check ins if needed, but it depends on what else we have going on at that time as well. We try and make reasonable accommodations for everyone.
Once our online scheduling is up and running, there will be ZERO exceptions to the parameters. Calling us to attempt to circumvent these online scheduling parameters will result in us declining your business.
COVID Rules/Reqs:
Wear a mask.
If you feel ill AT ALL please stay at home, even if you suspect it isn’t the Coronavirus. Feel better, and we will see you at that point!
It is STILL essential to wash your hands and maintain good hygiene.
BUISNESS IN GENERAL:
We would like to remind people it is FIRST COME-FIRST SERVE with walk ins. There is ZERO advantage in waiting to drop off a repair. Unless someone cancels an appointment right before you walk in, it will likely be a bit before we can process your repair.
We DO NOT work on TV’s or Audio Equipment!! We no longer return phone calls about TV/Audio repair inquiry messages.